Privacy Policy

Who we are

Our website address is: http://www.thegardenersshowshop.co.uk.

The Gardeners Show Shop (“we”, “us”, “TGSS”) respect your privacy, and ensure that your privacy is protected when using our website or placing an online order with us.
TGSS provides you with goods and is the data controller of the personal data that you provide when you order goods.
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from website thegardenersshowshop.co.uk and for our linked online shop the-gardeners-show-shopsumup.link (the site/s).

What personal data we collect and why we collect it

When you make a purchase or attempt to make a purchase through the site we collect certain information from you including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address and phone number.
We refer to this information as “Order Information”.
When you visit the site we automatically collect certain information about your device including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what /which websites/search terms referred you to the site, and information about how you interact with the site.
We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies: • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them visit http://www.allaboutcookies.org • “Log Files” track actions occurring on the site and collect data including your IP address, browser type, ISP, referring/exit pages, and date/time stamps. • “Web Beacons” ”Tags” and “Pixels” are electronic files used to record information about how you browse the site.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your data

We use the Order Information that we collect generally to fulfil any orders placed through/with the site (including processing your payment information, arrangements for shipping, and providing you with invoices/order confirmations). Additionally, we use this Order Information to: • Communicate with you • Screen orders for potential risk or fraud • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We are processing your information to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.
We use the Device Information that we collect to help us screen for potential risk or fraud (in particular your IP address), and more generally to improve and optimize our site (for example by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns.

Who we share your data with

We share your personal information with third parties to allow us to fulfil any orders placed through/with the site (including processing your payment information). For example, we use SumUp to power our online store. We also use Google analytics to help us understand how our customers use the site. You can find more information about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/.
You can also opt out of Google analytics here: https://tools.google/dlpage/gaoptout.
We may share information with service providers under contract who help us with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to otherwise protect our rights.

How long we retain your data

When you place an order through the site we will maintain your order information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period your personal data will be deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If GDPR is applicable to you, you have the right to access personal information we hold about you and to ask that your personal information be amended, updated or deleted; you have the right to ask for the ceasing of processing of your data, object to profiling activities, request that we restrict the processing of your personal data, and/or request that your data be transferred to a third party (data portability) under certain circumstances.
You have the right to withdraw your consent to the processing of your data at any time if the processing is based on your consent.
You also have a right to lodge a complaint with the relevant data protection authority. The relevant authority for each country can be found at the European Commission website: http://ec.europa.eu/newsroom/article29/itemdetail.cfm?item_id=612080

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We may transfer information collected about you to third parties acting on our behalf that may be located in countries outside the European Economic Area (“EEA”) or countries deemed by the European Commission to have satisfactory data protection. These other countries may not offer the same level of protection for the information collected about you, although we will at all times continue to collect , store and use your information in accordance with this Privacy Policy and the applicable data protection legislation. We will ensure we share data only with those organisations that satisfy an adequate level of data protection in line with applicable data protection legislation and that satisfactory contractual agreements are in place with any such parties.

Your contact information

If you have questions about our privacy practices or would like to make a complaint, please contact us at info@thegardenersshowshop.co.uk

Additional information

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.